We tell you what you need to know — when no one else will
We help organizations anticipate threats, take control when crisis hits,
and protect the reputation they’ve worked to build.
Our Services
Crisis Management & Communications
When crisis hits, we help you establish control, make difficult decisions, coordinate your response, and communicate clearly with the media and other stakeholders.
Reputation Management & Recovery
We help you address the issues putting your reputation at risk and rebuild trust through meaningful action and credible communication.
Corporate Communications
We help organizations communicate important decisions, navigate change, and keep employees, customers, and stakeholders informed with clear, consistent messaging.
Additional areas of support:
Crisis Readiness Assessments
SWOT Analysis
Community Relations
Litigation Support
Our
Approach
Before the Crisis.
During the Response.
Through Recovery
Preparation means knowing who takes charge, who can make decisions, how facts will be verified, and how people will be reached when normal systems fail.
We help clients recognize warning signs, prepare their teams, and test their readiness through realistic exercises.
During a crisis, we bring an outside perspective to decisions and communications that cannot wait. Afterward, we help turn lessons into corrective actions with clear responsibility and follow-through.
When to Call Us
Before a crisis.orWhen it hits.
Whether you need a crisis communications plan, see a problem developing, or are already facing public scrutiny, we help you prepare and respond.
Before a Crisis Happens
We develop crisis communications plans that clarify who takes charge, how to handle media inquiries, and what to communicate to employees, customers, and other stakeholders.
A Problem Is Gaining Momentum
Recurring complaints, employee concerns, or unresolved issues are raising questions about what could happen next.
The Media Is Calling
Reporters are asking difficult questions, a story is developing, or your leadership needs to prepare for an interview.
Your Reputation Is Under Pressure
An allegation, lawsuit, investigation, or public controversy is putting stakeholder confidence at risk.
From the Boardroom
Practical perspectives on recognizing risk, responding under pressure, and earning trust.
The crisis often starts before the phone rings
A recurring complaint. A workaround everyone accepts. A concern that never reaches someone with authority to act.Organizations often resolve individual incidents without recognizing the pattern. Each problem gets “handled,” while the underlying weakness remains. Over time, people stop questioning what they have learned to tolerate.The absence of a serious consequence can create false confidence. A near miss deserves examination: did a reliable safeguard prevent harm, or did someone get lucky?Leadership needs to ask harder questions. What keeps happening? Who has already raised a concern? What are we postponing? Do employees know how to escalate a problem—and believe they will be heard?You cannot predict every crisis. You can investigate warning signs, assign responsibility, and test whether the fix works before the next incident exposes the same weakness.
Your response becomes part of the story
The initial event may be beyond your control. Your next decisions shape its consequences.Employees, customers, and other stakeholders judge how you treat those affected, what you acknowledge, and whether your actions match your assurances. A defensive statement or an unsupported claim can create a second crisis.Establish what is known and keep uncertainty visible. Communicate what happened, what remains unclear, what you are doing, and when people will hear from you again. Correct information promptly when the facts change.Communication must be supported by action. An apology carries little weight if the problem continues. A promise to investigate creates an obligation to follow through.Recovery takes longer than the headlines. Rebuilding trust means addressing the underlying failure, explaining meaningful changes, and demonstrating that those changes hold when pressure returns.
What Leaders Say
“Working with Mark during periods of significant change, I valued his steady judgment, clear thinking, and respect for frontline realities. Those qualities matter when a crisis puts an organization’s reputation and stakeholder trust at risk. Mark understands that the response must connect sound decisions with credible communication—and keep employees and customers in view. He brings the candid counsel leaders need when the stakes are high.”
- Gary C. Kelly, former CEO of Southwest Airlines
“When an organization faces a crisis, its decisions affect people as well as its reputation. Mark Brown brings strategic insight, discretion, and practical experience navigating public scrutiny. He understands how community concerns, workforce needs, and regulatory expectations shape a response. His candid counsel helps leaders address difficult issues and communicate in ways that earn and sustain public trust.”
- Shelley Berkley, Mayor of Las Vegas
“Mark tells leaders what they need to hear, especially when the decisions are difficult. He helps executives and boards recognize risks early, challenge assumptions, and address problems before they escalate. When a crisis hits, he brings the judgment to weigh difficult choices and the candor to keep leaders focused on what matters. He understands that an organization’s reputation depends on its actions—and the trust it earns.”
- Mary Beth Sewald, President & CEO, Vegas Chamber
“Mark understands the pressures of leading a highly visible, highly regulated business. His experience within our organization and across gaming and hospitality gives him a practical understanding of how operational decisions affect employees, customers, and reputation. When a serious issue arises, he is a calm voice in the room and he brings sound judgment and direct counsel to the response. He knows that protecting trust requires addressing the problem and following through on what you tell people.”
- Frank J. Fertitta III, Chairman and CEO, Station Casinos
About Mark Brown Strategies
Led by founder Mark Brown, MBS helps organizations prepare for crises, manage the response, and protect and rebuild their reputations.
Mark Brown brings more than 30 years of experience advising CEOs, boards of directors, and elected officials on complex issues, strategic communications, and reputation management.Mark helps clients navigate media scrutiny, respond to reporters, and prepare for difficult interviews. He develops clear, factual messaging that addresses tough questions and supports a credible public response.His experience spans corporate, nonprofit, and regulated industries, where difficult decisions carry consequences for employees, customers, and public trust. He brings candid counsel and practical judgment to situations where the stakes are high and the answers aren’t obvious.Clients work directly with Mark.
Background and Leadership Experience
Chief Executive Officer
Miracle Flights
Led a nationally recognized nonprofit organization coordinating thousands of commercial airline flights each year for families seeking medical care for critically ill children. Oversaw a multi-state organization operating within a complex healthcare and regulatory environment.
President & Partner
RR Partners
Senior advisor within a national strategic communications firm providing counsel to major corporations, development projects, and public-facing organizations.
Executive Vice President
Station Casinos
Senior leadership role within one of Nevada’s largest gaming and hospitality companies, overseeing communications and stakeholder strategy in a highly visible and regulated industry.
Executive Vice President
Howard Hughes Corporation
Member of the executive leadership team responsible for corporate communications and strategic positioning during a period of significant corporate growth and development.
Experienced Counsel.The Right Team.
Mark leads a network of crisis management, reputation, communications, and public affairs experts with more than 100 years of combined experience.We assemble a team around your situation to assess risks, coordinate the response, and protect stakeholder trust. You work directly with Mark, backed by the expertise your challenge demands.
Let’s Talk Through Your Next Step
Facing a crisis, concerned about your reputation, or ready to strengthen your preparedness?
Address
11035 Lavender Hills Drive
Suite 160191
Las Vegas, NV 89135
Phone
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